How Mediation Works: Resolving Conflict Through Talk by Angela Garcia - PDF and EPUB eBook

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Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used...

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Details of How Mediation Works: Resolving Conflict Through Talk

Exact title of the book
How Mediation Works: Resolving Conflict Through Talk
Book author
Angela Garcia
Book edition
Hardcover
Number of pages
325 pages
File size (in PDF)
1300 kB
How Mediation Works: Resolving Conflict Through Talk

Some brief overview of book

Using conversation analysis to study the interaction between mediators and disputants, this study shows how mediation is used to resolve conflict in small claims and divorce mediation sessions. Angela Garcia explores the techniques mediators use to help disputants tell their stories, make and respond to complaints and accusations, and come up with ideas for resolving the dispute. By analyzing these techniques in their interactional context, she shows how they impact the experience and responses of disputants, and demonstrates that mediator techniques can empower disputants, maximize disputant autonomy, and display mediator's neutrality while in some cases, the organization of talk in mediation may work against these goals.

This book is the first to use conversation analysis to study how mediation works and how mediators can best help disputants.